Initial Discussions
Once the clients decide they want something give them your time. Find out what they like about it, what they don't like, what space it's going in - is it on the wall, on a plinth? The time spent will pay dividends as the most important thing is your time and they'll remember it afterwards. It is part of the cost of doing business and forms the basis of the written contract.
Contract Details
A commission agreement protects the interest of the artist and the commissioner. The agreement is between the artist and the commissioning person or agent. It forms a contract and should contain all relevant details. Commissions need a written document so everyone knows what the terms are. The document can be as simple as a letter setting out the details, or as complex as the size of the commission requires. They all should include all these kinds of information.
Write everything down in one place – name, address, and contact details of both parties.
Include the information from the discussion about what the commission is to be.
State the non-refundable design fee, which will be rolled into the final price if approved, and the number of design revisions allowed. The hourly cost of further revisions should also be stated.
Upon approval of the design, agree a price exclusive of delivery, insurance and any installation.
Estimates only are to be given for delivery, insurance and installation.
The timescale must be realistic for the scale of the commission. Include terms to let them know of progress and if there's a delay or a problem.
Detail the deposit terms. These typically are a non-refundable 20% to confirm the commission, a further 60% on completion and the final 20% on delivery. Smaller value commissions may have half the price to confirm the commission and half on completion. Invoices and receipts should be given for each of these stages.
Include terms to terminate the contract by either party after a stated period of disagreement.
Managing Difficulties
If things go wrong at any of the stages during the commission it is perfectly allowable to end the contract if it becomes apparent the commission cannot be fulfilled due to disagreement. The non-refundable funds are to be retained by the artist.
As Mark Kristensen says “It's perfectly fine to walk away from a commission inquiry if, on mock up/design review, you cannot get on the same page. If, after putting an hour or so into making and adjusting design plans, client still cannot approve, it's probably best to pass.”
Establish
at the beginning that the project includes a specified number of
hours of planning/survey/meetings, of agency management, and of
creative work. Other things may be added as the project requires.
Also establish that exceeding those hours by 10% (or 5% if it’s
really big) will incur additional charges.
Once into the
project give weekly updates on how much time has been used and the
progress achieved. That way, if the client starts adding things or
changing their minds, they understand the consequences. If they think
it’s worth paying for, great. If not, take it off the table. You
can always be generous and waive the extra fees, but giving clients
that kind of choice saves a lot of resentment (and time) on both
sides.
All these must be included in the contract that is to be signed.
Stained Glass vs. Kilnformed Glass
There are minor differences between stained glass, kilnformed glass, and cast glass commissions, but the principles remain the same. There is a blog post on some of the nuances relating to commissions for kilnformed objects here.



































